Terrible service

My insurance AA authorised an emergency claim with PG glass on the 28th of November.I received the claim number from PG glass and the lady I spoke to told me that repairer will contact me to make arrangements.Today is the 3rd day I have not received a call.I called PG glass call center more than 2 times.They told me that they have escalated the matter and sent emails to relevant people.

I am suppose to take out a new insurance, I can not because of the windscreen crack in my car.

I expect my car to be fixed before the 4th of November..