CN
Charmaine N
1 reviews | Active since Jan 2013
10 Jun 2026, 13:35
TERRIBLE - PG GLASS SANDTON
Still the same as my first rating, if there was a zero, i would give that. They are just the worst and dont keep to their promises, worse one has to remind them of their job. I would definately NOT RECOMMEND them, next time i will travel even it means driving to the South, will do so. Am dissappointed with the branch manager Mogani Modigoe for not keeping his promise even though he gave me a funny excuse. They are just the worst there is.
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PG Glass's replyOfficial
10 Jun 2026, 13:41Good Day CharmaineThank you for taking the time to share your feedback.We sincerely apologise for the experience you had and for the frustration and disappointment caused. We understand your concerns regarding the service received, the lack of communication, and the commitments that were not met.Please accept our apologies for not meeting your expectations. This is not the level of service we strive to provide, and we regret that your experience has left you feeling this way.Your comments regarding the branch and the communication received have been noted and will be shared with the relevant management team for review and corrective action.We value your feedback as it helps us identify areas where we need to improve. Once again, we apologise for the inconvenience caused and thank you for bringing these concerns to our attention.Kind regards,
PG Glass HO
PG Glass HO
PG Glass's reply10 Jun 2026, 13:41
Official
Good Day CharmaineThank you for taking the time to share your feedback.We sincerely apologise for the experience you had and for the frustration and disappointment caused. We understand your concerns regarding the service received, the lack of communication, and the commitments that were not met.Please accept our apologies for not meeting your expectations. This is not the level of service we strive to provide, and we regret that your experience has left you feeling this way.Your comments regarding the branch and the communication received have been noted and will be shared with the relevant management team for review and corrective action.We value your feedback as it helps us identify areas where we need to improve. Once again, we apologise for the inconvenience caused and thank you for bringing these concerns to our attention.Kind regards,
PG Glass HO
PG Glass HO