Terrible Call Centre Service

<p>Trying to get someone to fix our bedroom window has been such a time consuming exercise with PG glass.</p> <p>Our window has been broken since Sunday and we still have not got confirmation on a time and date. Seems like PG glass is more worried about their internal booking process than what suits the client. I am given inconvenient times and I'm told they will call back and let me know when they can come and then I'm now told I have to wait until Saturday for them to finalise their schedule and then they will let me know when they can send someone out.</p> <p>Maybe explain the process to the customer when they call, rather than the customer trying to figure it out and get frustrated.</p>