1 reviews | Active since Feb 2016
Terable costomer sirvise at PG Glass Nelspruit
My sliding door at home needed replacement (glass). my insurance is working threw PG glass Nelspruit.<br> The day for replacement was on Thursday, There was a small problem on Thursday morning PG glass phoned me to notify me that thy may not make it because off people striking but thy will inform me if the situation changes. When I arrived home 17:00 that night from work the glass was replaced.(father inlaw was at home)but only to find the glass was cracked. I went to PG glass the next morning to discussed the cracked glass and what the next step will be to fix it before I can pay. I immediately got screamed at and blamed that it was not there mistake and must have bin our mistake. I asked the lady if some one signed off to except the job and invoice because there was no evidence that this glass was not cracked with installation. Her response \ Don't threat me like a dame child I was not born today\". The Glass was eventually replaced 2 days after. So if you want good customer service, PG glass Nelspruit is not the place!!!!"
Our sincere apologies for this negative experience.
Your complaint has been escalated to the Regional Manager and will be attended to accordingly.
Look forward to a swift and amicable resolve.
Kind Regards
PG Glass Head Office
Our sincere apologies for this negative experience.
Your complaint has been escalated to the Regional Manager and will be attended to accordingly.
Look forward to a swift and amicable resolve.
Kind Regards
PG Glass Head Office
