LS
Lana S

1 reviews | Active since Aug 2014

13 Feb 2017, 13:56

Still waiting for that elusive windscreen

<p>I contacted PG glass on 12 December 2016 as I needed to replace my windscreen. The insurance approved the claim and I was informed that the windscreen required for my vehicle can only be sourced from Honda and that there are none in stock, PG will contact me as soon as there are windshields in stock. I followed up with them two more times only to be told the same story.</p> <p>I then contacted Honda directly who informed me that there are windscreens in stock in the warehouse and provided me with a contact for an installer. The glass installer proceeded with my claim, sourced the required windscreen from Honda and installed my windscreen wihtin 3 days of contacting them.</p> <p>I sent an email to the PG customer services to complain about poor service and let's just say that they lived up to the reputation that they have built with me... I am still waiting for a response and a windscreen... since 12 December...</p> <p>My "valued client"reference number is ********** </p> <p>Very disappinted in PG but extremely impressed with the other company!!</p>

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Replies (1)
PG Glass
PG Glass's reply13 Feb 2017, 15:30
Official

Thank y ou for bring this to our attention.

The complaint has been escalated to the regional manager.

Kind regards

PG Glass Head Office