Shody job and pure Incompetence

Claim No COMB***

I BROUGHT MY CAR FOR A WINDSCREEN REPLACEMENT, YOUR AGENT ASKED ME THE CAR YEAR MODEL, I TOLD HER 2022. AND SHE ADVISED THEY WOULD NEED TO ORDER THE GLASS FROM VW AS MY CAR WAS STILL UNDER WARRANTY. I WAS SO IMPRESSED WITH HER ADVISE AS IT ACTUALLY SLIPPED MY MIND. SHE ADVISED SHE ORDERED THE GLASS AND WILL CALL WHEN THEY RECEIVE IT.

A WEEK PASSED BY WITHOUT ANY CALL OR UPDATE. I WENT TO THE CENTRE MYSELF TO ENQUIRE AND SHE ADVISED SHE CAN FIX MY CAR WINDSCREEN TODAY (10/03/2023). LEFT MY CAR THERE TO BE FITTED AT 8:30AM AND CAME BACK AT 11:30 TO FETCH IT, ONLY TO FIND THAT SHE FITTED THE SAME WINDSCREEN SHE ADVISED ME AGAINST!!! WHY??? I ASKED WHY SHE FITTED THAT AND ADVISED IT'S THE INSURANCE THAT APPROVED. YOU SUPPOSED TO CHECK WITH CUSTOMERS IF THEY WANT TO CONTINUE WITH THAT OR NOT, YOU DON'T JUST FIT WHATEVER COMES TO YOUR HEAD. I WANT THE CORRECT WINDSCREEN FITTED ASAP AS I CANNOT FORFEIT MY WARRANTY DUE TO YOUR INCOMPETENCE. PLEASE DO THE CORRECT JOB ASAP. THANK YOU!!!