SD
Sonya D
1 reviews | Active since Apr 2021
26 May 2025, 11:50
SHOCKING SERVICE
No response to online request, only after 5 attempts did they contact me. It has been 4 WEEKS and still no assistance.
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Replies (1)
PG Glass's replyOfficial
03 Jun 2025, 16:20Good Day Sonya
We sincerely apologise for the experience you've had. Your frustration is completely understandable, and we are very sorry for the delay in our response and the lack of assistance to date.This is not the standard of service we aim to provide, and we take your feedback very seriously. We are currently investigating what went wrong in this case and are taking steps to ensure it does not happen again.One of our team members will reach out to you directly today to resolve the matter urgently.
Kind Regards
PG Glass HO
We sincerely apologise for the experience you've had. Your frustration is completely understandable, and we are very sorry for the delay in our response and the lack of assistance to date.This is not the standard of service we aim to provide, and we take your feedback very seriously. We are currently investigating what went wrong in this case and are taking steps to ensure it does not happen again.One of our team members will reach out to you directly today to resolve the matter urgently.
Kind Regards
PG Glass HO
PG Glass's reply03 Jun 2025, 16:20
Official
Good Day Sonya
We sincerely apologise for the experience you've had. Your frustration is completely understandable, and we are very sorry for the delay in our response and the lack of assistance to date.This is not the standard of service we aim to provide, and we take your feedback very seriously. We are currently investigating what went wrong in this case and are taking steps to ensure it does not happen again.One of our team members will reach out to you directly today to resolve the matter urgently.
Kind Regards
PG Glass HO
We sincerely apologise for the experience you've had. Your frustration is completely understandable, and we are very sorry for the delay in our response and the lack of assistance to date.This is not the standard of service we aim to provide, and we take your feedback very seriously. We are currently investigating what went wrong in this case and are taking steps to ensure it does not happen again.One of our team members will reach out to you directly today to resolve the matter urgently.
Kind Regards
PG Glass HO