Shocking Service

Item: PG Glass
Rating: 1
Author: Alexander S

On 15 June I ordered a new front side window for my Citroen. I was asked to pay in full and then my installation would be 5 – 10 working days. It has now been 6 weeks. My huge frustration is that I am NEVER called with feedback. When I ask a manager at HEAD OFFICE to help I am told it is a branch issue and so NOBODY will call me. When I speak to the FOURWAYS branch I am told it is a Citroen issue. PG Glass take zero responsibility for keep on top this. Service is insulting

Helpful (0)

Replies (3)

PG Glass's replyOfficial

30 Jul 2018, 15:42

Good day Alexander

Thank you for bringing this complaint to our attention.

We will investigate and provide feedback.

Kind regards

PG Head Office

Best regards,

PG Glass's reply30 Jul 2018, 15:42

Official

Good day Alexander

Thank you for bringing this complaint to our attention.

We will investigate and provide feedback.

Kind regards

PG Head Office

Best regards,

Alexander S's updateReviewer Update

31 Jul 2018, 12:41

PG Glass called yesterday to follow-up. I was in a meeting so they said they would call back in 30min. Still have not heard a thing.

Alexander S's update31 Jul 2018, 12:41

Reviewer Update

PG Glass called yesterday to follow-up. I was in a meeting so they said they would call back in 30min. Still have not heard a thing.

Alexander S's updateReviewer Update

31 Jul 2018, 12:41

PG Glass called yesterday to follow-up. I was in a meeting so they said they would call back in 30min. Still have not heard a thing.

Alexander S's update31 Jul 2018, 12:41

Reviewer Update

PG Glass called yesterday to follow-up. I was in a meeting so they said they would call back in 30min. Still have not heard a thing.