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Tessa C

1 reviews | Active since Apr 2014

03 May 2018, 16:45

SHOCKING CUSTOMER NO SERVICE

This is not the first time and cannot believe you still have the same manager. Shocking!!!!! Got quote for 4 bathrooms for shower panels. 1 panel,per shower. an d I was actually stupid enough to pay for it. Almost 2 weeks after paying have no showers operational because of your managers incompetence. Peter does not bother to get back to us and other staff making up excuses to cover up for him. I either want a full refund or a confirmed date and time for these shower panels that are coming from Alaska???? He is supposedly out for business. What a joke he cannot cope with current customers and going out to look for more. SHOCKING. Cannot believe you are still in business. I will next time hands down use another company or PG Stellenbosch. Perhaps send Peter to your Stellenbosch branch to be trained on service.

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Replies (2)
PG Glass
PG Glass's reply04 May 2018, 10:21
Official

Good day Tessa,

Thank you for bringing the matter to our attention.

We will contact you shortly to discuss and investigate your query.

Regards,

PG Glass Head Office

TC
Tessa C's update06 May 2018, 15:15
Reviewer Update
Dear PG Glass Head Office Wow, I am shocked and saddened that companies like yours are still in business. If you think that a public response to say that you will get back to me is good enough then that is really sad. Not one person has got back to me. To make it worse I left a message on Thursday for Peter from Somerset West branch to call me but nothing, nor anybody from your HO. My contractor phone Peter 3 times on Thursday and twice on Friday and Peter (not sure if is your manager of franchisee!!!!!), did not even have the courtesy to answer his phone or call back. ABSOLUTELY SHOCKING I want a full refund and will NEVER use PG Somerset ever again and will never recommend to anyone. I should actually take it further as I have guest and bathrooms cannot be used.....