SHOCKING BAD SERVICE AND NO FEEDBACK

I have been in a smash & grab in May 2019. I went to PG Glass in Wonderboom to replace my window and replace all my smash & grab with a better quality as per their opinion. I am very unhappy, because the state I received my vehicle back is very unprofessional. They broke my speaker on the driver side, scratched my vehicle, left glass in the passenger door of the smashed window, my passenger door does not open anymore and the product that was used to replace all the new smashed and grab was left all over my vehicle in the inside. I had to take my vehicle for a valet to get the glue of my seats and it stained. There is bubbles on the windows and they have promised that they will fix what has been broken, but until today, they have been ignoring my calls and emails. They give a very bad service and I have reported them with my insurance. I hope and trust that my insurance company will never use them again. This is very unprofessional and unacceptable. You trust your property in a companies care and this is what you get back.

Your feedback: Good day Nicole

We would like to apologise on behalf of PG Glass on how your matter has been handled by our fitment centre, this is totally unacceptable and is not how we do business as we pride ourselves in giving our valued clients the best customer service ever.

We will look into this matter and provide feedback.

Regards PG Glass

Until today, 11 July 2019 I have not received any feedback from your side. Even our insurance tried to contact you regarding this issue and have not received feedback from you. My next step is the ombuds. Thank you for showing your bad service. All I wanted from you is that I can take my vehicle to Honda for the repairs and you pay for your damages. Is this really to much to ask?????