cC
charlotteagenbag C

1 reviews | Active since Jun 2017

14 Jun 2017, 09:05

Shocked by lack of service

<p>I am utterly shocked by the service of pg glass both Midrand and Boksburg branch. I was caught in a smash an grab and am in desperate need of a driver side window for my hyundai i30 2016 model. I got told by the Midrand branch they have the window in stock. I then phoned twice to confirm that the quoted price of R1500 was correct and that my appointment to for 1 o'clock was all in order of which I was told everything is ready. I then arrive at pg glass Midrand to be told they do not have stock of the window. I then decided to phone the Boksburg branch. I was told they have stock and to come through so they can install the window. Apon my arrival I was told yet again they do not have stock of this window and will only have stock in three weeks (after being ignored by every staff member) I then spoke to the manager at midrand branch and told him of my frustration. He informed me he will get back to me with an eta for the widow. I did not hear back from him so I phoned in this morning to be told he will have stock in August. All I need is a driver side front window for my hyundai i30 2016 model. Can someone please assist me as I have exhausted all my options and can not find any staff member at any pg glass who is able to assist or anyone who will even bother to help me. Very very disappoint with the service or lack there of. If this is not resolved or I am not contacted shortly I will take my business else where.</p>

0
Replies (3)
PG Glass
PG Glass's reply14 Jun 2017, 09:46
Official

Good morning Mr Agenbag,

I do apologies for the service you received from the fitment centres.

As per our discussion, I will follow up with the fitment centre and revert back to you.

Kind Regards

PG Glass Head Office

cC
charlotteagenbag C's update14 Jun 2017, 09:48
Reviewer Update

Thank you so much for getting back to me so quickly. I really apprecaite it.

Will await feedback.

cC
charlotteagenbag C's update14 Jun 2017, 10:19
Reviewer Update

I cannot thank you enough for solving this issue so quickly. Thank you very much for your service, such a pity we had to write a bad review about PG Glass when head offices service is great!!

Thank you again, much appreciated.