EH
Erika H
1 reviews | Active since Feb 2023
27 Feb 2026, 11:09
Service is terrible, the phones have connection problems, the systems are slow
Service is terrible, the phones have connection problems, the systems are slow. My client has waited 2 weeks for a windscreen fitment. There were emails sent to confirm the number, follow up emails - and NO FEEDBACK was received unless you phone head office and the branch yourself.
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PG Glass's replyOfficial
05 Mar 2026, 11:49Good Day Erika
Please accept our sincere apologies for the experience you and your client have had. We understand how frustrating the delays and lack of feedback must be, and this is certainly not the level of service we aim to provide.
Your concerns regarding the communication challenges and the delay in the windscreen fitment are noted with concern. We will escalate this matter to the relevant team to investigate and ensure that the necessary feedback and assistance are provided as soon as possible.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Kind Regards,
Service Recovery Team
PG Glass
Service Recovery Team
PG Glass
PG Glass's reply05 Mar 2026, 11:49
Official
Good Day Erika
Please accept our sincere apologies for the experience you and your client have had. We understand how frustrating the delays and lack of feedback must be, and this is certainly not the level of service we aim to provide.
Your concerns regarding the communication challenges and the delay in the windscreen fitment are noted with concern. We will escalate this matter to the relevant team to investigate and ensure that the necessary feedback and assistance are provided as soon as possible.
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Kind Regards,
Service Recovery Team
PG Glass
Service Recovery Team
PG Glass