CN
CLAUDIANA N
1 reviews | Active since Aug 2016
12 Aug 2016, 12:17
REPLACE VEHICLE WINDSCREEN
<p>I called PG Auto Glass on 29.07.2016 and requested a mobile unit for my boss who needed his windscreen replaced. They took all the details and provided me with a reference number.</p> <p> </p> <p>2 Weeks later, our broker has not been contacted and we have not heard a word from PG Glass. Shocking to say the lease.</p>
Helpful (0)
Replies (3)0
Replies (3)CN
CLAUDIANA N's updateReviewer Update
12 Aug 2016, 12:21I called PG Glass ********** and asked for the mobile unit. I asked to speak to a supervisor.
After holding on for about 8min the supervisor told me her manager was handling this and she was not sure what he had done so far, he was out to the doctor and would call me back.
Surely each claim in on the system and as you work on it you make notes?
I also called our broker, NO CONTACT from PG Glass.
CN
CLAUDIANA N's update12 Aug 2016, 12:21
Reviewer Update
I called PG Glass ********** and asked for the mobile unit. I asked to speak to a supervisor.
After holding on for about 8min the supervisor told me her manager was handling this and she was not sure what he had done so far, he was out to the doctor and would call me back.
Surely each claim in on the system and as you work on it you make notes?
I also called our broker, NO CONTACT from PG Glass.
PG Glass's replyOfficial
12 Aug 2016, 13:05Thank you for bring this to out attention.
The complaint has been escalated to the manager and the regional manager.
I am unable to reach you on the number given.
I did send you an sms and an email to contact me in order to assist with the above complaint.
Kind Regards
PG Glass Head Office
Best regards,
PG Glass's reply12 Aug 2016, 13:05
Official
Thank you for bring this to out attention.
The complaint has been escalated to the manager and the regional manager.
I am unable to reach you on the number given.
I did send you an sms and an email to contact me in order to assist with the above complaint.
Kind Regards
PG Glass Head Office
Best regards,
CN
CLAUDIANA N's updateReviewer Update
24 Aug 2016, 09:13Thank you. The windscreen was sorted out on the next business day, 15.08.2016, thank you to Lucy
CN
CLAUDIANA N's update24 Aug 2016, 09:13
Reviewer Update
Thank you. The windscreen was sorted out on the next business day, 15.08.2016, thank you to Lucy