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Christelle R
1 reviews | Active since Jun 2025
07 Jun 2025, 22:04
Repairs to a star chip cracks during repairs
I took my vehicle in to repair a star chip on the windscreenn. During the repairs it started cracking (2 of the 4 legs(. I was sure that this should not happen but was told it does happen. I have subsequently done my research and it clearly states that a star chip should not crack further during or after repair if done properly. I am not happy at all and my windscreen looks worse than before. What now? Done at PG Autoglass in Hartbee****rt Friday 6 June 2025
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Replies (2)
PG Glass's replyOfficial
09 Jun 2025, 08:33Good Day Christelle
Thank you for reaching out and bringing this to our attention. We're truly sorry to hear about your experience with the star chip repair on your windscreen, and we understand how frustrating it must be to feel that the damage worsened during the process. While it is true that, in rare cases, a chip can spread during repair due to existing stress in the glass, we agree that this should always be clearly communicated beforehand and handled with the utmost care.
Kind Regards
PG Glass Ho
Thank you for reaching out and bringing this to our attention. We're truly sorry to hear about your experience with the star chip repair on your windscreen, and we understand how frustrating it must be to feel that the damage worsened during the process. While it is true that, in rare cases, a chip can spread during repair due to existing stress in the glass, we agree that this should always be clearly communicated beforehand and handled with the utmost care.
Kind Regards
PG Glass Ho
PG Glass's reply09 Jun 2025, 08:33
Official
Good Day Christelle
Thank you for reaching out and bringing this to our attention. We're truly sorry to hear about your experience with the star chip repair on your windscreen, and we understand how frustrating it must be to feel that the damage worsened during the process. While it is true that, in rare cases, a chip can spread during repair due to existing stress in the glass, we agree that this should always be clearly communicated beforehand and handled with the utmost care.
Kind Regards
PG Glass Ho
Thank you for reaching out and bringing this to our attention. We're truly sorry to hear about your experience with the star chip repair on your windscreen, and we understand how frustrating it must be to feel that the damage worsened during the process. While it is true that, in rare cases, a chip can spread during repair due to existing stress in the glass, we agree that this should always be clearly communicated beforehand and handled with the utmost care.
Kind Regards
PG Glass Ho
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Christelle R's updateReviewer Update
09 Jun 2025, 12:19Thank you for the prompt feedback. I was not told before the repairs that this may happen. In fact when it happened during the repairs I was told nonchalant by 2 people Oh its quite common. Please be in contact with me via my email address so that I can provide you with my contact number - thanks a lot.
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Christelle R's update09 Jun 2025, 12:19
Reviewer Update
Thank you for the prompt feedback. I was not told before the repairs that this may happen. In fact when it happened during the repairs I was told nonchalant by 2 people Oh its quite common. Please be in contact with me via my email address so that I can provide you with my contact number - thanks a lot.
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