DG
Daniel G
1 reviews | Active since Jan 2013
15 Apr 2015, 17:18
Repairs gone wrong
I went to PG Autoglass to have a windscreen chip repaired. Before work was started on my vehicle I was requested to provide my details and sign a document containing a waiver/disclaimer which in short waiver's any responsibility by PG Autoglass should the windscreen crack in the repair process and should same need to be replaced it will be for my account.<br> I immediately voiced my concern around such a clause and that it was *********, however, was informed by the receptionist that in all her years working there it hadn't happened once, and that there is only a 5% chance that this will happen. Feeling extremely apprehensive I signed the document, after all PG Autoglass are \Masters of Glass Fitment"<br> My confidence short-lived"
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PG Glass's replyOfficial
16 Apr 2015, 13:07Hello DanMegGarbers,
There is always a risk of a chip turning into a crack, this is due to the way the chip was formed during impact.
That is why this risk is mentioned beforehand to the customer and a disclaimer must be signed.
The PG Glass Chip repair guarantee stipulates that in the event of a chip cracking, the cost of the chip repair is deducted off the cost of a windscreen replacement. (Please refer to the PG Glass website)
Should you require a more technical explanation regarding chip repairs we can ask the PG Glass Technical manager to contact you directly.
Kind Regards
PG Glass Head Office
There is always a risk of a chip turning into a crack, this is due to the way the chip was formed during impact.
That is why this risk is mentioned beforehand to the customer and a disclaimer must be signed.
The PG Glass Chip repair guarantee stipulates that in the event of a chip cracking, the cost of the chip repair is deducted off the cost of a windscreen replacement. (Please refer to the PG Glass website)
Should you require a more technical explanation regarding chip repairs we can ask the PG Glass Technical manager to contact you directly.
Kind Regards
PG Glass Head Office
Best regards,
PG Glass's reply16 Apr 2015, 13:07
Official
Hello DanMegGarbers,
There is always a risk of a chip turning into a crack, this is due to the way the chip was formed during impact.
That is why this risk is mentioned beforehand to the customer and a disclaimer must be signed.
The PG Glass Chip repair guarantee stipulates that in the event of a chip cracking, the cost of the chip repair is deducted off the cost of a windscreen replacement. (Please refer to the PG Glass website)
Should you require a more technical explanation regarding chip repairs we can ask the PG Glass Technical manager to contact you directly.
Kind Regards
PG Glass Head Office
There is always a risk of a chip turning into a crack, this is due to the way the chip was formed during impact.
That is why this risk is mentioned beforehand to the customer and a disclaimer must be signed.
The PG Glass Chip repair guarantee stipulates that in the event of a chip cracking, the cost of the chip repair is deducted off the cost of a windscreen replacement. (Please refer to the PG Glass website)
Should you require a more technical explanation regarding chip repairs we can ask the PG Glass Technical manager to contact you directly.
Kind Regards
PG Glass Head Office
Best regards,