Poor workmanship

1. On 23 September 2021 I took my car to PG glass in Alberton for replacement of a windscreen. The windscreen was replaced, I was told not to wash the car for atleast 48 hours. My car was parked from that day, I only drove it on 26 September 2021. That's when I noticed a whistling sound coming out of the windscreen.

2. On 27 September 2021 I took it back to them. They let me drive around with their technician who witnessed the noise. On the same day they booked my car for a refit of the windscreen on 08 October 2021. I was told to call my insurance and ask them to add rubbers in the claim. Which I did, the same day and informed them.

3.On 08 October 2021 I took my car as per the appointment confirmed on 27 September 2021. I dropped my car and left it with my partner and went to work. 10 minutes after I left I got a call that they will not be refitting the windscreen because they did not receive the rubbers from their supplier. I then asked as to when they expect to receive the rubbers. I was told that they are not sure. I then told them that it is unfair for them to expect me to wait indefinitely for them to fix their poor workmanship. 4. 19 October 2021 I followed up with PG Glass Alberton, I was told the rubbers will be delivered on 20 October 2021 and that upon delivery they will inspect them to ensure that they are the correct ones thereafter book an appointment to refit the windscreen 5. Today 20 October 2021 I haven't received any feedback from PG glass Alberton

I am extremely appalled at the level of service rendered by PG glass Alberton