LT
Lerato T
1 reviews | Active since Feb 2021
20 Nov 2025, 09:40
Poor workmanship
So I took my car to PG glasss in Midrand to repair a stone chip, that was the beginning of my nightmare. The windscreen was ill fitted which resulted in rain flooding the inside of my car, furthermore the interior was ripped when re-fitting the glass. I have been begging for the dealer to pay Mercedes for the repair to damages done, it has been 4 weeks with my car sitting at Mercedes with no repairs started because every week there is a new story when payment is supposed to be done. I have been more than patient, at this point I feel they need to get me a courtesy car.
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PG Glass's replyOfficial
26 Nov 2025, 08:18Good Day Lerato,Thank you for bringing this to our attention.We sincerely apologise for the experience you have had at our Midrand branch and the inconvenience caused by the ill-fitted windscreen, the water damage to your vehicle and the damage to the interior. It is completely unacceptable that your car has been at Mercedes for four weeks with no repairs started due to delays on our side.Please be assured that we are treating this matter as a priority. We are engaging with the branch and the dealer to resolve the payment issue urgently and to ensure your vehicle is repaired.
Kind Regards
PG Glass
Kind Regards
PG Glass
PG Glass's reply26 Nov 2025, 08:18
Official
Good Day Lerato,Thank you for bringing this to our attention.We sincerely apologise for the experience you have had at our Midrand branch and the inconvenience caused by the ill-fitted windscreen, the water damage to your vehicle and the damage to the interior. It is completely unacceptable that your car has been at Mercedes for four weeks with no repairs started due to delays on our side.Please be assured that we are treating this matter as a priority. We are engaging with the branch and the dealer to resolve the payment issue urgently and to ensure your vehicle is repaired.
Kind Regards
PG Glass
Kind Regards
PG Glass