POOR TO ARROGANT SERVICE PG GLASS

can you believe it. PG Glass makes a booking to replace my motor vehicle's windscreen some three weeks ago, for today 30/05/2024, as they only do call outs on Thursdays. So I get a phone call and they want to know when do I bring my vehicle in. After a lengthy discussion, with an very unhelpful, and semi-arrogant person on the phone PG Glass wants me to sign an indemnity releasing them from their responsibility because they replaced the windscreen on site and not at their workshops. how arrogant to relieve them from their responsibility. then the worst is, the person put the phone down without solving the problem. What arrogance do these big companies have. we pay for service, and they could not care about the customers. What is happening to just pure client service?