1 reviews | Active since Feb 2016
Poor service - PG Glass Eloff str branch
Insurance claim <br> Came out in Dec to measure. After following up with Nedbank in Jan was told that PG didnt submit a quote.<br> Eventually came out end Jan - told me that they were waiting for me to arrive to install. told them would be there in 20 minutes. They left without contacting me again. After following up with them, eventually they made a booking to install on 3rd Feb between 12 and 1 pm. I took a day's leave to be there. I phoned around 12.30pm just to be told that they came past earlier in the week and realised that their measurements were wrong. Nobody bothered to call. Again I called last week to be promised that it would be sorted by the end of last week. it didn't happen. i phoned again on Monday, told him that I wanted his manager to call me (Warren Jennings). Didn't bother either. Arranged to do installation at 3.30pm today. Told me that installers will be able to fit without removing tiles. Got a call from a contractor today that was contacted by Anthony today only to quote on the plastering and re-tiling, I called them again. Asked for Warren's cell number - he doesn't have it he said. After i told him he is lying he eventually gave it. Doesn't answer
Our sincere apologies for this negative experience.
Your complaint has been escalated to the Regional Manager and will be attended to accordingly.
Look forward to a swift and amicable resolve.
Kind Regards
PG Glass Head Office
Our sincere apologies for this negative experience.
Your complaint has been escalated to the Regional Manager and will be attended to accordingly.
Look forward to a swift and amicable resolve.
Kind Regards
PG Glass Head Office
