MS
Mo S
1 reviews | Active since Aug 2026
19 Aug 2026, 09:55
Poor Service from PG GLass
Missed 3 appointments, lack of communication, nobody returns calls after making promises to return, they start communicating after i complain. pathetic. STD bank insurance booked Autobouys, i cancelled that and selected PG glass, but seems that was a mistake. Trust me, take your business elsewhere. To date their complaints dept has not reached out, nor have i had a response from the email sent to ***
Helpful (0)
Replies (2)0
Replies (2)
PG Glass's replyOfficial
19 Aug 2026, 10:26Good day Mo Saley
Thank you for taking the time to share your feedback.
Please accept our sincerest apologies for the frustration and inconvenience caused by the missed appointments, lack of communication, and delays in responding to your concerns.
We understand that this experience has fallen well short of the service standards we strive to provide, and we sincerely regret the disappointment this has caused.
We understand that this experience has fallen well short of the service standards we strive to provide, and we sincerely regret the disappointment this has caused.
Please be assured that your case has been escalated to our Regional Manager for urgent attention. We are actively working with the relevant teams to investigate the matter and to reach a satisfactory resolution as quickly as possible.
We value your feedback and appreciate the opportunity to address your concerns. Our Service Recovery team will be in contact with you to provide further assistance and updates regarding the progress of your case.
Kind regards,
PG Glass's reply19 Aug 2026, 10:26
Official
Good day Mo Saley
Thank you for taking the time to share your feedback.
Please accept our sincerest apologies for the frustration and inconvenience caused by the missed appointments, lack of communication, and delays in responding to your concerns.
We understand that this experience has fallen well short of the service standards we strive to provide, and we sincerely regret the disappointment this has caused.
We understand that this experience has fallen well short of the service standards we strive to provide, and we sincerely regret the disappointment this has caused.
Please be assured that your case has been escalated to our Regional Manager for urgent attention. We are actively working with the relevant teams to investigate the matter and to reach a satisfactory resolution as quickly as possible.
We value your feedback and appreciate the opportunity to address your concerns. Our Service Recovery team will be in contact with you to provide further assistance and updates regarding the progress of your case.
Kind regards,
MS
Mo S's updateReviewer Update
08 Sept 2026, 11:22Hopefully your service levels improve, eventually a team came out and did the job, they were good.
MS
Mo S's update08 Sept 2026, 11:22
Reviewer Update
Hopefully your service levels improve, eventually a team came out and did the job, they were good.