Poor Service

Item: PG Glass
Rating: 1
Author: David V

Car windscreen replaced at PG Glass Festival Mall. Technician damaged dashboard in the process of replacing the dashboard. Photos were taken of the damage by PG Glass. I was told that the manager was not in the office at the time and that he/she would call me to discuss the resolution process. One week has passed and still no feedback received from the manager.

Helpful (0)

Replies (3)

PG Glass's replyOfficial

11 Sept 2023, 10:12

Hi David

Thank you so much for taking the time to speak with us.

We will continue you to keep you updated on your complaint

Once again we apologise for the delays and the inconvenience this may have caused you

Kind Regards

Service Recovery

PG Glass's reply11 Sept 2023, 10:12

Official

David V's updateReviewer Update

27 Oct 2023, 16:30

Thank you. The branch manager contacted me and repaired my dashboard without any hassles

David V's update27 Oct 2023, 16:30

Reviewer Update

Thank you. The branch manager contacted me and repaired my dashboard without any hassles

PG Glass's replyOfficial

06 Nov 2023, 15:00

Good Day David

Thank you for granting us an opportunity to assess and fix the problem

Kind Regards
PG Glass

PG Glass's reply06 Nov 2023, 15:00

Official

Good Day David

Thank you for granting us an opportunity to assess and fix the problem

Kind Regards
PG Glass