Poor service, broke the parts of the car

1. I had an insurance claim for my back right window on Friday 12 June 2015. If I didnt chase the claim wouldnt have been referred on time - when I called I was told about load shedding when the consultant was clearly online.<br> 2. I was told that PG Glass Menlyn doesn't keep glass on the premises, which is a load of *******, anyways, my window was booked in for Saturday June 13. I was told that the mechanism of the window sometimes stops working after a smash and grab so if it stops working I should take my car back to Renault.<br> 3. On Saturday June 13, the inside door handle just stopped working<br> 4. On Monday evening June 15, the remote which needed to have the rubber replaced, but was in perfect working condition stopped working.<br> 5. Have I checked the window? No of course not given that PG Glass breaks other parts I don't have the energy to fight over a window.<br> 6. On the only upside Grace was lovely and courteous.<br> I will never, ever, ever recommend PG Glass to anyone.<br> What i would like PG Glass Menlyn to do - which they probably wont do is too check the window on their [premises and fix it if the mechanism is broken and pay 50% of the cost of remote repair.