Poor Service at PG Glass Midrand

Dear PG Glass Management,

I am writing to formally lodge a complaint regarding the extremely poor service I received at your Midrand branch on 16 July.

I arrived promptly at 13:50 for my 14:00 windscreen replacement appointment, yet I did not depart until 17:46—nearly four hours later—with an incomplete and unsatisfactory result.

During the process, the technician removed a metal component from my rearview mirror and, rather unprofessionally, sc****d it twice against the pavement. The glue used to reattach the mirror was ineffective and the technician struggled without offering a viable solution. At one point, I was asked to drive my car with a loosely hanging mirror and return the following day for proper reattachment—an offer I refused in frustration.

Worse still:

I was expected to propose solutions instead of being provided with them.

My mirror was secured with Sellotape with some glue to help it stick.

I was instructed to drive home with this makeshift fix (sellotaped), glue that “might” stick in time, and even shown how to clip the mirror together myself.

Throughout this ordeal, there was little to no apology, no proactive communication, and no respect for me as a customer. The technician’s attitude made it feel as though I was being done a favour, rather than receiving a service. This level of care is entirely unacceptable.

As someone who is typically calm and patient, this experience has left me deeply frustrated and disappointed. I will not return to PG Glass Midrand, and I will actively advise others to avoid your services until these issues are addressed.

I expect a formal apology and a detailed explanation of the steps you plan to take to ensure this unprofessional behaviour is not repeated within your organisation.

Yours sincerely, Stephen Tshaka ***