Poor service at PG glass

I had a very disappointing experience at PG Glass Centurion. My initial interaction with the reception staff was great, and I truly thought this would set a good foundation for the rest of the service but unfortunately, I was wrong.

Here is the sequence of events:

Arrived at 13:50

Checked in at 14:00

Sat down to wait at 14:05

Waited two full hours with no updates or communication (I didn’t want to be a nuisance)

At 15:50, I noticed my phone suddenly connected to my car’s Bluetooth. I went to look, but no one was working on the vehicle. There is also a sign saying customers may not enter the workshop, so I assumed work was being done or that the glue was drying.

At 16:00, they finally started working on my windscreen. When I asked the receptionist for an update, she informed me it would take another 45 minutes.

Despite the good reception at the start, the overall service was extremely poor. No communication, no transparency, and no regard for the customer’s time. I unfortunately cannot recommend this branch.