POOR SERVICE AND UNPROFESSIONAL

Claims not handled no response and POOR. This claim has been open more than a week now SMS Requiresfeedback but they cannot process claimeach time the give wrong information with no consistency: They called and ask my availabilty I confirmed time for them to come replace windscreen, I Indicated time and the consultant assured the service will be rendered at that time only to get an sms confirming different time. I Called to check why changed time without concern how do one arrange as I was away the consultant said her manager will call me and reschedule time. I only got a call a technician was on his way to fix the glass while I was away. to date no service has been rendered all I get is SMS to rate their poor No service.