Poor Service

I did a vehicle inspection on the 28th Nov 2019 at PG Glass Allan's Nek, for which I did not receive a report and neither did the insurance company. I reported this to the branch the next day, where I was told not to worry because it's just a delay, and I proceeded to send an email escalation to the insurance company. After getting involved in an accident, trying to claim with the insurer, I then learned that the report was never received. I was then referred to Head Office by a lady (PG Glass employee) who indicated, without investigation, that the data could not be retrievable since it was 5 months ago. Head Office has referred me back to the branch twice without handling the matter themselves and not providing any ref no.

Today on my fifth attempt, I found a very helpful lady at the Allen's Nek branch who indicated that she did not work for the branch but was standing in. She retrieved the inspection report from a device, whom no one had bothered to check before when I came to query. She assisted me within 3 min after so much headache. I am disappointed with the level of poor service at PG Glass Allan's Nek. If it wasn't for the lady standing in today 18/05/2020, I don't know where I would be today.