Poor Service

So I logged a complaint last week and was advised i will receive a call. To date no call. Was forced to go to the Bellville branch myself and just as i suspected. The technician doing the smash and grab tint is only there 2 days a week. Hence the reason i wanted to call the Bellville branch to make an appointment. But the call center agent in Gauteng insisted i go to the branch. AGAIN I ASK, WHY WAS THE CALL ROUTED TO GAUTENG WHEN I NEEDED TO SPEAK TO SOMEONE IN BELLVILLE?.