Poor Service

Extremely poor customer service. Firstly if I call and want to speak to someone at a specific branch. Why should i speak to a call centre agent in Gauteng when I called Bellville. Its not the first time the call centre agent in Gauteng does not have a cooking clue what to do. Thats after spending more than 8 mins listening to the voice prompts. Call centre agent transfers my call to the Bellville branch. She then comes back to say they not answering i must call again or go to the branch. I explained no, as there is a reason why i am calling. Agents response she does not know what to do. I requested the agent to send them an email to call me. I also requested her to cc me in that email. So then she drops the call. This after me waiting more than 8 minutes just to speak to someone. This all happened yesterday and still no call. WHY MUST I SPEAK TO SOMEONE IN GAUTENG WHEN I NEED TO SPEAK TO SOMEONE IN BELLVILLE???