1 reviews | Active since Nov 2013

03 Dec 2024, 15:07

Poor service

Authorization was given on the 19th November but my glass still not replaced. Now who will account for the traffic fine?

0
Replies (5)
PG Glass
PG Glass's reply04 Dec 2024, 08:17
Official
Hi Ziphora, We are concerned to see that your experience at PG Glass was not up to the expected standard. Should you wish to send us more details about your experience and on how you think we can improve, please email us at https://pg31.goreview.co.za/goreview-crm?revid=kpPDQ6QE We look forward to hearing back from you. Warm regards, PG Glass Team
's update08 Dec 2024, 08:54
Reviewer Update
Your inbox responses sounds like it was types with no interest at all
No call initiation to assist with the matter
Your customer resolution is useless
Mxm
PG Glass
PG Glass's reply11 Dec 2024, 11:33
Official
Good Day Ziphora

Thank you for taking the time to speak with us.
We truly appreciate your feedback and want to assure you that we are actively looking into the matter you raised.Please rest assured that we are committed to resolving this issue as quickly as possible and will keep you updated throughout the process. 
Your satisfaction is our priority, and we will make sure that this matter is addressed and resolved to your complete satisfaction

Kind Regards
PG Glass HO
's update14 Dec 2024, 05:03
Reviewer Update
How long does it take to authorise a glass claim after you spoke to my insurer?
PG Glass
PG Glass's reply18 Dec 2024, 09:25
Official
Good Day Ziphora

Thank you for giving us the opportunity to address and rectify the issue you experienced. We truly appreciate your patience and understanding as we worked to make things right. 

Kind Regards 
PG Glass HO