Poor Service

<p>I have submitted my claim at Midrand PG Glass on the 15th of February 2017 and on the 16th I received confirmation of claim an that the glass will be ready within 7 working days. Today is the 08th of March 2017, no glass no call. I made several phone calls to the branch and they say they will contact me or return my call but no returned call. Today I made another call spoken to a lady by name of Lizzy, she told me that they do not know when the glass will arrive even PG glass supplier, they do not have any idea. The question to PG glass is, even if you have to manufacture a glass from the begining you know the lead time whether is 1 months, or 10 years. How long must I wait for a glass? The service is very poor as my expectation as the customer is to inform me and keep me updated. The people that are receiving the phone are also unprogfessional, you can here them speaking to someone at the background while your call is on hold. According to my experience on PG glass, I will never use or refer someone to them.</p>