poor service

<p>I had a smash and grab on the 23rd of February and my insurance company referred me to PG Glass to replace my window. PG Glass never responded to my call and 5 days later when i do a follow up they told me that they had a wrong number hence they couldnt get hold of me, what upsets me the most is they had my alternate number which is my office number which they never used. I was then informed that they are out of stock, they dont have the window that i need, i have to wait for another week in order to be assisted. the sad part about this whole thing is when they advertise themselves they make it sound as if they are the best in the industry yet it takes them more than 2 weeks to assist a client and they dont put their clients first. I am the one who had to initiate communication with them. When i threatened to put them on hello peter to expose their poor service thats when they offered me temporary closure. PG Glass's services is poor and very unproffessional after i get my window fixed i hope i dont get to use them again.</p>