Poor Service

I logged a claim with my insurance company on the 10th of November and was referred to PG Glass. my ref number is ********** . The mobile division, came to install on the 15th of November and i was perfectly happy with the installation, however when i drove out of work i noticed that the glass that was installed was not the same as the one taken out, the was no shading at the top. So i phoned PG glass on the 16th and even send a query through their online portal. I was assisted by a lady by the name of Thato and she asked me to send pictures via email ********** ********** 243.) so i sent through the email with the photos on the 16th with no response and followed up again on the 24th still no responses. Between these dates i have phoned the Call Centre and they told it was not their problem, someone will call me back, or i must go to a PG Glass near me to inquire about tinting or shading. I'm still waiting. All i'm asking for is a windscreen that is shaded at the top like the one i had before, is that too much to ask.