Poor service

Logged a request on Saturday the 4th of November to replace two car windows that got damaged. On Monday the 6th, they called me and said I could go to the Centurion branch to have it fitted at 14h00. I took off from work, drove the 50km's only to be told that they ordered the wrong stock. They undertook to have the Mobile Team do the work for me the next day at my office. I got a reference number to follow up on the time when they would be at my office, that was the 6th of November! To date I have had no call, no service and no apologies! How pathetic can a company be that they have a "ref. no. system" and they can't even get that to work right. They wasted my time and my money, but why would Centurion branch or the entire Group care, I'm just another customer, what difference does my business with them make! Never again, I'd rather fly part in from somewhere than go to them again.