DL
David L

1 reviews | Active since Oct 2012

01 Dec 2016, 11:57

POOR REPAIR

<p>Mutual and Fedearl has authorised the replacement of a left front door window on my Audi A3.</p> <p>The work was done on Tuesday morning at Vereeniging PG Glass. . Up until this point everyone i dealt with were very professional.</p> <p>I noticed yesterday on driving to Joburg that the left door is not sealing correctly. (there is a whistling noise in the car) and the lock mechanism on the door appears to not be engaging 100%</p> <p> </p> <p>The vehicle was returned to them this morning and I have just received a call from them stating that their staff are unable to correct the problem. They are now waiting for the senior technician to assist them. I have been told he is very busy and that this could take a few days. </p> <p>I am very unhappy. I am travelling for the first three days of next week and am therefore unavailable for the car to be repaired. I am unhappy to drive my car with this noise. i am also not available tomorrow. I would like to know how PG Glass intends sorting this out. DC Loubser</p>

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Replies (1)
PG Glass
PG Glass's reply01 Dec 2016, 13:20
Official

As per our discussion, the complaint has been escalated to the manger.

The vehicle is currently at the fitment centre and the problem has been addressed.

I will remain in contact with you until the matter has been resolved.

Kind Regards

PG Glass Head Office

Best regards,