Poor Installation of Windscreen

On the 7th November 2017, I was poorly treated by the PG Glass Wonderboom staff when suppose to be handle like a loyal customer. The car windscreen had stone chip and the side glass was cracked. Then my insurance suggested that I take the car to the nearest PG glass for replacement of the two glasses. Wonderboom PG glass did not handle my claim well to an extend that I had to sacrifice my work time and make arrangements for the car to be fixed. At some point the assistance manager of the branch told me that I can take the business to another glass/windscreen shop. After the car was taken for repair, during my arrival I discovered that the windscreen was not properly fitted and the rubber that covers the windscreen was cracked.