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Peter R

1 reviews | Active since Mar 2013

13 Nov 2025, 06:12

Poor Indifferent service

Brought my car to get a windscreen replaced at their George Commercial Street Branch. This is situated 40km from where I live. After 3.5 hours I was told that their systems were offline and they could not calibrate the window. I was then told I had to come back. I contacted their Knysna branch and asked if I could bring it to them next morning when I was there. Not convenient for them. I would have thought some effort would have been made to assist me hence my being inconvenienced. I phoned the customer care number and spoke to them who were unhelpful. They said they would get the George Team leader to phone me. No response.

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Replies (4)
PG Glass
PG Glass's reply13 Nov 2025, 07:59
Official
Hi Peter R, We are sorry to see that you were disappointed with our product/service. We would love to get in touch with you to find out how we can turn this around. Please mail your contact details to https://pg31.goreview.co.za/goreview-crm?revid=pNqIFZpc so we can get in touch with you. We look forward to hearing back from you. Many thanks, PG Glass Team
PR
Peter R's update13 Nov 2025, 10:51
Reviewer Update
Have done so. Not sure why you could not use the contact details provided to Hello Peter. Your link is to your customer service team who were most unhelpful yesterday.
PR
Peter R's update13 Nov 2025, 19:50
Reviewer Update
Still no reply. Clearly their initial response was a atalling tactic.
PG Glass
PG Glass's reply14 Nov 2025, 11:42
Official
Good Day Mr RogersThank you for bringing this matter to our attention. We sincerely apologise for the inconvenience caused during your visit to our George Commercial Street branch, as well as for the additional travel and time you’ve had to spend.The system outage that prevented the calibration should have been communicated more clearly, and we regret that you were not offered suitable assistance or alternatives. We also apologise for the lack of follow-up from our side after you contacted Customer Care.Please be assured that this is not the level of service we aim to provide.
We are urgently looking into this matter with both the George and Knysna branches and arrange a suitable resolution for you as soon as possible. 

Kind Regards 
PG Glass HO