Poor Custormer service

<p>my car was broken into. then i communicated with the insurance and they appointed PG Glass Secunda to handle the replacement of the window, according to the information that i have as soon as PG Glass Secunda received the order or a go ahead to handle my claim,they were supposed to call me but that did not happen until i called them, the lady i spoke with started by denying my claim saying they have not received it yet. when i insisted that she must check it then she found it. on friday the 10th of February they told me that the glass window will come on thursday the 16th because it will take 4 working days. they did not call me for any update untill i called them they told me that they havent received it. on Friday after my wife went to them they called me explaining that theres been a mistake between them and their supplier, actually there order will come after 14 days. since it was friday afternoon their supplier was closed but they will speak with them and let me know by monday morning of the earliest they can bring it. i then called them again just after 14:00 they are now telling me that 14 days starts from today. this car will be without a window for weeks now and it limits us from driving freely to anywhere because it is not safe.</p>