EK
Ernest K
1 reviews | Active since Feb 2016
21 Nov 2025, 06:50
Poor customer service from Festival Mall
Poor customer service from Festival Mall. Edenvale and Bedfordview branches. Ibam sitting with broken windscreen and not getting assisted to have ut booked for replacement. Just being thrown pillar to post. Consultants seem u knowledgeable at all they're not serious about business
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Replies (1)
PG Glass's replyOfficial
26 Nov 2025, 08:14Good Day Ernest
Thank you for bringing this to our attention.Please accept our sincere apologies for the poor service you have received from our Festival Mall, Edenvale and Bedfordview branches. It is unacceptable that you are sitting with a broken windscreen and have not been assisted to arrange a replacement, and that you have been sent from pillar to post.We are very concerned to hear that the consultants appeared unhelpful and not knowledgeable. This is not the standard of service we strive for, and we will address this matter with the relevant branches and staff as a priority.
Once again, we apologise for the inconvenience and frustration caused, and we appreciate you giving us the chance to resolve this
Kind Regards
PG Glass HO
Thank you for bringing this to our attention.Please accept our sincere apologies for the poor service you have received from our Festival Mall, Edenvale and Bedfordview branches. It is unacceptable that you are sitting with a broken windscreen and have not been assisted to arrange a replacement, and that you have been sent from pillar to post.We are very concerned to hear that the consultants appeared unhelpful and not knowledgeable. This is not the standard of service we strive for, and we will address this matter with the relevant branches and staff as a priority.
Once again, we apologise for the inconvenience and frustration caused, and we appreciate you giving us the chance to resolve this
Kind Regards
PG Glass HO
PG Glass's reply26 Nov 2025, 08:14
Official
Good Day Ernest
Thank you for bringing this to our attention.Please accept our sincere apologies for the poor service you have received from our Festival Mall, Edenvale and Bedfordview branches. It is unacceptable that you are sitting with a broken windscreen and have not been assisted to arrange a replacement, and that you have been sent from pillar to post.We are very concerned to hear that the consultants appeared unhelpful and not knowledgeable. This is not the standard of service we strive for, and we will address this matter with the relevant branches and staff as a priority.
Once again, we apologise for the inconvenience and frustration caused, and we appreciate you giving us the chance to resolve this
Kind Regards
PG Glass HO
Thank you for bringing this to our attention.Please accept our sincere apologies for the poor service you have received from our Festival Mall, Edenvale and Bedfordview branches. It is unacceptable that you are sitting with a broken windscreen and have not been assisted to arrange a replacement, and that you have been sent from pillar to post.We are very concerned to hear that the consultants appeared unhelpful and not knowledgeable. This is not the standard of service we strive for, and we will address this matter with the relevant branches and staff as a priority.
Once again, we apologise for the inconvenience and frustration caused, and we appreciate you giving us the chance to resolve this
Kind Regards
PG Glass HO