Poor communication even after client paid

Communication with Anastacia began on 27 August and the job has still not been done. I wanted 1 bedroom winddow replaced and gave the address. She said she'd send an assessor.<br> 23 Septemeber She sent a quote for all the windows in the whole flat so I asked her to call me (as she had promised)<br> 27 September She sends the quote with no pro forma for me to sign. I had to request it .<br> 2nd October I paid for the job to be done. <br> It is the 9th October and the job has still not yet been done. I have the email correspondence but there were also phone calls made in between even tio her manager but she never once called me despite having my no.<br> Suppliers industry is glass installation nt motor but I can't change it on your form