Poor communication and service.

<p>PG Glass has been hard to get hold of, disorganised in the administration of it's service, quick to take it's 60% deposit and has not provided the service promised as and when they said they would.</p> <p> </p> <p>After confirming the installation of building glass a few days before firstly with Anthony at the Sandton office I also checked with the installer Vasco. I reconfirmed with Anthony on the day assigned for the installation at 10am and I waited at home from 11am. I called Vasco at 12:30 to find out where they were and he said he would call the office and check the schedule. I didn't hear back from him so I called again at 13:30, no response. I texted him and again there was no response. I called Anthony again and he assured me there had been a delay but the guys were on their way. At 15:30 I called to check and there was confusion as to who I was and what job was supposed to be carried out. I've wasted an entire day chasing after this company and it's employees and the job is still not done and the rain continues to poor through the unglazed windows doing damage to my room and it's contents. I guess PG Glass has so much business in the pipeline that they can afford to treat their customers like this. Hopefully they will get the appropriate wake-up call one day when a more efficient competitor puts them out of business.</p>