POOR COMMUNICATION!!!

<p>I phoned PG Glass on Tuesday 21/02/2017 asking to have a building window replaced on Thursday for one of our tenants in JHB. After phoning them again on Wednesday 22/02/2017 and following up on the job they said they still have to go and do the measurements and that will only happen on Thursday 23/02/2017. I specifically told them that the payment will be made via EFT and NOT COD (cash on delivery) and asked if they can supply me with their banking details and a quote so that I can make sure everything is covered on my side when they go and do the installation on Thursday. They said they DO NOT have a quote as of yet but as soon as they have one they will phone me ASAP with all the relevant information. I kept phoning them throughout the day on Wednesday to follow up and received the same answer everytime. Today (Thursday 23/02/2017) I received a phone call from the tenant saying that PG Glass is on site to do the installation but will not continue as there was no cash on delivery. I phoned PG Glass and told them that for the last 2 days I've been trying to get a quote to make payment with no luck. We made a payment today from FNB into an FNB account (direct deposit) and sent the proof of payment to the email address that was provided but they can't find the payment and will be leaving site to do other work and only come back and do the instalment on Friday. I've asked them to check their bank account for the payment but they said their credit controller is not at work, I then asked to speak to the manager but he can't help me either.</p> <p> </p>