PG no Service Glass

My vehicle windscreen was supposed to be replaced by the PG glass mobile unit on Thursday 1 March at my place of work. No one arrived and i received a call late in the afternoon from a gentlemen saying that he can not get hold of the mobile team. This after i received an sms from PG glass to ask how the service was. Its quite impossible to rate a service if you have not received any.

The fitment was rescheduled at my residence for the following day at 15:00 in the afternoon. I had to leave work early to ensure that i'm in time. I'm getting paid by the hour and as such lost three hours of salary waiting for PG glass to come and fit the windscreen.

15:00 has come and gone and no one arrived. I tried to call the number that i received a call from the previous day ( +27 87 ********** ) ten times according to my phone records..... no answer. I then decided to call the number shown on the sms that i received. The first two attempts was a failure as no one answered. The third time someone answered and we discussed the matter. She told me that she will give me some feedback and send a mail to the mobile team leader.....no feedback.

The fourth call happened and the same sequence of events happened.....no feedback. With call number 5, when i stated that i have now had it and will write a review on Hello Peter, i was put through to another person who asked me for an opportunity to sort this out. I told her that it is fine but i will still make the review public as i still have not received feedback as the responsible people are in a meeting. It is quite disappointing that internal company meetings gets preference over customer service.

This makes me wonder how the company mission and vision fits in with what they are actually doing.

So after quite a couple of calls and 26 minutes of an outgoing call which i'm charged for, i still have a cracked windscreen. If i get a traffic fine for a cracked windscreen, i will surely lay it in front of PG' s door.

PG glass said that it will now be scheduled for Saturday 3 March. So now i have to reschedule my time to compensate for their inefficiencies. Really really bad service. I'm sure their competitors will do a better job.