CJ
Cesca J

1 reviews | Active since Mar 2017

28 Mar 2017, 10:53

PG glass - useless

<p>I have the provided numbers on the Web to get about 18 home windows replaced. Got a reference nr and was promised I will be called within an hour. The advisor gave me two alternative numbers to contact if I want to follow up.</p> <p>Needless to say. No calls received in 2 days. </p> <p>I have called the alternative numbers and original number five times, had to hold on for between 12 and 20 minutes each time. Once an advisor answers the phone, they just can't help. Sorry. And transfer again to hold again. </p> <p> </p> <p>Pathetic!</p>

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Replies (1)
PG Glass
PG Glass's reply28 Mar 2017, 11:36
Official

The above complaint hs been escalated to the manager and the regional manager.

As per our discussion with the manager they will come out to you this afternoon.

Kindly Regards

PG Glass Head Office

Best regards,