PG GLASS - UNACCEPTABLE CUSTOMER SERVICE / NON EXISTENT CUSTOMER SERVICE

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I lodged the claim with my insurance company Dotsure on Thursday 5th January 2023. I made it very clear when I lodged the claim that the excess was to be billed to Linden High School, who had requested that the repair be allocated to PG Glass Cresta because Linden High School have an account there. I gave my insurance the contact person's name and number. In addition I made it very clear that that the window had anti smash and grab on it and was to be replaced as such. The window in question is the right front passenger vision which was shattered, and therefore made driving extremely difficult and dangerous as it obscured my vision

I received an sms 09h31 on Thursday 5th January 2023 From PG Glass Cresta advising me that my claim had been approved and that someone would contact me. THIS ONLY HAPPENED 3 DAYS LATER !!!!!

I received another sms on Thursday 5 January 2023 12H00 stating that PG glass had been unable to reach me. ANOTHER BLATANT LIE, as i had not received any calls that entire day.

I received another sms on Thursday 5 January 2023 at 15h42 stating that my claim had been authorised and that PG Glass Cresta would contact me to make arrangements.

By late Friday afternoon, I had not been contacted by PG Glass, so I called my insurance company who proceeded to tell me:

"That PG Glass had advised them that they had contacted me and they had arranged for the window fitment to take place on Tuesday 10 January 2023"

THIS IS A BLATANT LIE.

My Insurance lodged a complaint with PG Glass Head Office on Friday to no avail.

I was eventually contacted by PG Glass on Monday 9 January and advised that the glass had been ordered and would be fitted on Tuesday 10 January 2023.

I was not happy with that because I started a new Job on Monday 9 January and had to park my car with a broken window, putting my vehicle at risk, and also putting me at risk by driving the vehicle with the broken window.

On Monday 9 January 2023 I received an sms at 16.09 stating that my appointment was on Tuesday at 12h00. I responded and requested that my appointment be changed to 12h30 and again reiterated that Linden High School was responsible for the excess payment.

I then called PG Glass this morning to confirm that my appointment had been changed. IT HAD NOT. I requested again that it be changed to 12.30.

I received an sms at 08h11 this morning stating that my appointment was at 14h00. AGAIN INCORRECT.

I arrived at PG Glass Cresta at about 12h45 due to load shedding and traffic. They had still not resolved the excess payment. I contacted the lady from Linden High Schools who stated that she had been sent a quote and not an invoice and that she was not authorized to pay on a quote and had to have an invoice. I handed the phone to the lady at the PG Glass counter and she spoke to the lady from Linden High School and assured her she would send the invoice. What she didn't tell the the lady from the school was that she was going to send a screen shot due to load shedding. By the time this was sent the school was closed and the payment had not been made. NOT MY PROBLEM !!!!!

In addition I was then informed that PG Glass Cresta did not fit anti smash and grab and that I would have to go to another branch to have this fitted separately.

WHY WAS I NOT INFORMED OF THIS ???

1) PG Glass had since Thursday 5th January to create an invoice and send it to the school.

2) When the "lady" called on Monday why did she not tell me about the problem with the problem the anti smash and grab ????

A lady from PG Glass Head Office called regarding the excess payment, and I handed th4 phone to the the lady at PG Glass Cresta and they proceeded to have a long conversation.

At the end of the day I finally left PG Glass Cresta at 15h30 and they had decided to follow up in the morning regarding the excess payment as the school was then closed.

I now have to go to PG Glass Four ways tomorrow to have the anti smash and grab fitted. MORE TIME, MORE PETROL

I have never met such pathetic, unprofessional and *********** people in my entire life.

ABSOLUTELY UNAXCCEPTABLE HOW THIS CLAIM HAS BEEN HANDLED FROM START TO FINISH.

I WILL NEVER USE PG GLASS AGAIN.

A COPY OF THIS IS GOING ON HELLO PETER