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Ntosh R
1 reviews | Active since Jan 2020
19 May 2025, 13:57
PG Glass Standerton HORRIBLE CUSTOMER SERVICE
I'm so upset I ordered a windscreen from PG glass Standerton and I waited for 2 full week and never received the windscreen. I even had to be the one following up with them as they never bothered to update me. After I received another traffic fine due to the same problem I requested for a deposit refund as I needed to go elsewhere to get my windscreen and I was told that the manager is on leave. I haven't received either my windscreen or my money back till this day. It's been 3 weeks now.
Helpful (0)
Replies (4)0
Replies (4)
PG Glass's replyOfficial
19 May 2025, 14:39Good Day Ntosh
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting it must be to wait for weeks without communication, especially when it affects your safety and results in additional costs like traffic fines.Your experience falls far short of the service we aim to provide, and we regret that you were left to follow up without support. We also acknowledge the delay in processing your refund request, which is unacceptable.Please be assured that we are urgently investigating this matter with our Standerton branch, and will revert.
Kind Regards
PG Glass HO
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting it must be to wait for weeks without communication, especially when it affects your safety and results in additional costs like traffic fines.Your experience falls far short of the service we aim to provide, and we regret that you were left to follow up without support. We also acknowledge the delay in processing your refund request, which is unacceptable.Please be assured that we are urgently investigating this matter with our Standerton branch, and will revert.
Kind Regards
PG Glass HO
PG Glass's reply19 May 2025, 14:39
Official
Good Day Ntosh
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting it must be to wait for weeks without communication, especially when it affects your safety and results in additional costs like traffic fines.Your experience falls far short of the service we aim to provide, and we regret that you were left to follow up without support. We also acknowledge the delay in processing your refund request, which is unacceptable.Please be assured that we are urgently investigating this matter with our Standerton branch, and will revert.
Kind Regards
PG Glass HO
We sincerely apologize for the frustration and inconvenience you've experienced. We understand how upsetting it must be to wait for weeks without communication, especially when it affects your safety and results in additional costs like traffic fines.Your experience falls far short of the service we aim to provide, and we regret that you were left to follow up without support. We also acknowledge the delay in processing your refund request, which is unacceptable.Please be assured that we are urgently investigating this matter with our Standerton branch, and will revert.
Kind Regards
PG Glass HO
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Ntosh R's updateReviewer Update
21 May 2025, 08:24Good day,
It seems like you people are doing the same all over cuz after this respond I also never had any contacts and I never had any follow up to actually tell me what is happening till this day I'm still waiting for my refund and I still have a windscreen that is not fixed and I'm still afraid to come across traffic officers because I will get another traffic fine I really don't know if this is a culture at PG glass that you never respond to your people or you never follow up on your people to let them know the progress of any query that have been logged.
It seems like you people are doing the same all over cuz after this respond I also never had any contacts and I never had any follow up to actually tell me what is happening till this day I'm still waiting for my refund and I still have a windscreen that is not fixed and I'm still afraid to come across traffic officers because I will get another traffic fine I really don't know if this is a culture at PG glass that you never respond to your people or you never follow up on your people to let them know the progress of any query that have been logged.
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Ntosh R's update21 May 2025, 08:24
Reviewer Update
Good day,
It seems like you people are doing the same all over cuz after this respond I also never had any contacts and I never had any follow up to actually tell me what is happening till this day I'm still waiting for my refund and I still have a windscreen that is not fixed and I'm still afraid to come across traffic officers because I will get another traffic fine I really don't know if this is a culture at PG glass that you never respond to your people or you never follow up on your people to let them know the progress of any query that have been logged.
It seems like you people are doing the same all over cuz after this respond I also never had any contacts and I never had any follow up to actually tell me what is happening till this day I'm still waiting for my refund and I still have a windscreen that is not fixed and I'm still afraid to come across traffic officers because I will get another traffic fine I really don't know if this is a culture at PG glass that you never respond to your people or you never follow up on your people to let them know the progress of any query that have been logged.
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Ntosh R's updateReviewer Update
21 May 2025, 14:28You can call after 3pm
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Ntosh R's update21 May 2025, 14:28
Reviewer Update
You can call after 3pm
PG Glass's replyOfficial
03 Jun 2025, 16:21Good Day
Thank you for your feedback.We understand that you have since been assisted, and we’re glad the matter has been resolved. If there is anything further you need or if there's anything else we can help with, please don’t hesitate to reach out.We appreciate your patience and the opportunity to assist you.
Kind Regards
PG Glass HO
Thank you for your feedback.We understand that you have since been assisted, and we’re glad the matter has been resolved. If there is anything further you need or if there's anything else we can help with, please don’t hesitate to reach out.We appreciate your patience and the opportunity to assist you.
Kind Regards
PG Glass HO
PG Glass's reply03 Jun 2025, 16:21
Official
Good Day
Thank you for your feedback.We understand that you have since been assisted, and we’re glad the matter has been resolved. If there is anything further you need or if there's anything else we can help with, please don’t hesitate to reach out.We appreciate your patience and the opportunity to assist you.
Kind Regards
PG Glass HO
Thank you for your feedback.We understand that you have since been assisted, and we’re glad the matter has been resolved. If there is anything further you need or if there's anything else we can help with, please don’t hesitate to reach out.We appreciate your patience and the opportunity to assist you.
Kind Regards
PG Glass HO