PG Glass - Service without the GL

On 20 Jan 2023, I submitted a claim for my cracked windscreen. Soon after my insurer spoke to me and then I received an SMS from PG Glass saying they will contact me regarding Claim ***. On 23 Jan 2023, PG Glass Montana contacted me and said that the specific windscreen needs to be ordered. About a week later I received a call, and we confirmed the fitting for Saturday, 4 Feb 2023. On the day I got to PG Glass Montana only to find that they are totally unaware of me claim or the fitting. The 3 staff members just pointed to the computer and said if there is nothing there then they cannot do anything. After calling my insurer I got a call back from PG Glass Head Office. They apologized and explained that they cannot get hold on PG Glass Montana and they will get a mobile team to assist me soonest. On 8 Feb 2023 I got a call from PG Glass Montana, and it was arranged that they will come and fir the windscreen at my house on Saturday, 11 Feb 2023 - I must just have the R250 excess fee ready in cash! Although they turned up this time, they ordered the wrong windscreen, and it could not be fitted... On Monday, 13 Feb 2023 I got an SMS from PG Glass Montana saying my claim is active and they will contact me soon to arrange... Still waiting. So, here is a piece of advice: Remove the GL from your name and shuff the R250 excess fee there...