1 reviews | Active since Jun 2025
PG Glass Poor Sevice
I am very disappointed in the service I received from PG Glass Cresta. My vehicle's windshield claim was already approved on Monday for replacement by our insurance King Price. Apparently my windshield was supposed to be replaced either Tuesday or Wednesday by PG Glass Cresta. The date then moved to Thursday, and also the branch changed to PG Glass Sandton to do the work on the windshield. I had to personally follow up with both branches on Wednesday afternoon after a struggle to get a hold of them telephonically. PG Glass Cresta returned my call via WhatsApp as if they had struggled to get a hold of me. Feedback is the windshield cannot be replaced on Thursday, because the windshield is apparently not of good quality. Now the installation will apparently be moved to Friday. I was supposed to be contacted again for confirmation of the installation as I can't do it in the afternoon. The service is really very poor and I think I will contact our insurance company to give me another service provider, because clearly PG Glass's branches service is very poor, and they are protected by their head office which answers our complaints with a big apology, and that is where it stops.
Thank you for taking the time to share your experience and please accept our sincerest apologies for the frustration, delays, and lack of communication you’ve encountered during your windscreen replacement process.What you’ve described falls far short of the standard of service we aim to provide. We understand how inconvenient and stressful this situation must have been, especially considering that your claim had already been approved and you were left having to follow up yourself without clear, proactive updates from our side.
We are investigating this matter with both the PG Glass Cresta and Sandton branches to understand exactly where the breakdown in communication and scheduling occurred, and to ensure this is addressed with the urgency it deserves.We take your concerns seriously and do not view this as “just another complaint.” Your feedback is important to us, and we are committed to learning from it so we can improve.
Kind Regards
PG Glass HO
Thank you for taking the time to share your experience and please accept our sincerest apologies for the frustration, delays, and lack of communication you’ve encountered during your windscreen replacement process.What you’ve described falls far short of the standard of service we aim to provide. We understand how inconvenient and stressful this situation must have been, especially considering that your claim had already been approved and you were left having to follow up yourself without clear, proactive updates from our side.
We are investigating this matter with both the PG Glass Cresta and Sandton branches to understand exactly where the breakdown in communication and scheduling occurred, and to ensure this is addressed with the urgency it deserves.We take your concerns seriously and do not view this as “just another complaint.” Your feedback is important to us, and we are committed to learning from it so we can improve.
Kind Regards
PG Glass HO