PG Glass - Poor Service

Item: PG Glass
Rating: 3
Author: ronelvrensburg R

Was told that they will phone me to replace my windscreen on Thursday - it is now Saturday and NO calls. They lady from PG Glass that said they will phone also told me no Shutterpruf, I insisted I wanted Shutterpruf, she said my windscreen does not come in Shutterpruf? I said then I don't want it, will go elsewhere. 2 mins later she phones me and miraculously she found Shutterpruf for my car??????? But I'm still waiting for the call and replacement. I actually took day off work for replacement. Very annoyed. Will cancel with insurance and go elsewhere

Helpful (0)

Replies (3)

PG Glass's replyOfficial

16 Oct 2021, 09:23

Good day Ronel

Trust you are keeping well.

Thank you for bringing this matter to our attention.

We are looking into this matter and we will provide you with feedback.

Thank you.
Regards

Pg Glass.

PG Glass's reply16 Oct 2021, 09:23

Official

ronelvrensburg R's updateReviewer Update

16 Oct 2021, 09:27

The worst thing you could do is to get same lady to phone me and argue about what she said

ronelvrensburg R's update16 Oct 2021, 09:27

Reviewer Update

The worst thing you could do is to get same lady to phone me and argue about what she said

PG Glass's replyOfficial

16 Oct 2021, 09:56

Good day Ronel

This matter has been escalated to the Team leader to address with the agent,

we will provide you with feedback latest Monday.

Apologies for the delay and any inconvenience caused in this regard.

Regards

PG Glass.

PG Glass's reply16 Oct 2021, 09:56

Official