PG Glass poor poor poor service...or wait no service at all

I have been trying for two weeks to get PG Glass to come and replace two windows at my residence. i have spoken to 9 different people and have phoned them 6 to 7 times already. They keep saying they record their conversations and when you refer them to it, then they don't have a clue what to do. i suggest if ever you want to get any glass related issue sorted out not to use PG Glass ever.