PG Glass Poor Customer Care and Under Performance Continues

Having published my dissatisfaction with PG Glass Parklands/Table View service a week ago and receiving the standard (automated?) "your concern is important to us" reply from PG Glass the issue remains unresolved on day 7. Supposedly 3-5 working days to replace a passenger window. No communication, no updates, my wife had to eventually follow up on DAY SEVEN with the branch and it is as if they did not even know about this authorized claim and repair and stock levels etc. I will certainly be approaching Discovery Insure to express our utmost disappointment at this poor vendor performance. Hopefully the insurers will get a non-automated meaningful response if they decide to limit the amount of claims work to be sent to PG Glass until they up their game.